Shipping
- Currently we are processing UPS Ground orders in 1-3 business days.
- Custom hemmed pants - the stock items on your order will ship with your pants when the alterations have been completed.
- The day of shipment does not count as a shipping day. For instance, if you are in a one day shipping zone, you should get your package the NEXT day if you place your order before 12pm Central Standard Time.
- Upon delivery, if there is a problem with your order, please contact us immediately. Discrepancies found more than 7 days after receiving your order will not be honored.
- Canadian orders will include all duties, taxes, and brokerage fees during checkout. No additional charges will be due upon delivery.
- Economy orders will be shipped by UPS SurePost and delivered by USPS. UPS Ground, 2nd Day Air, 3 Day Select, Next Day Air and Next Day Air Saver orders will be shipped and delivered by UPS.
- Next Day Air, Next Day Air Saver, 2nd Day Air, and 3 Day Select will ship the same day if ordered before 12pm Central Standard Time, not including weekends.
- Saturday delivery is not available and we only process shipments Monday through Friday. Next day service placed on Friday before 12pm Central Standard Time will arrive on Monday.
- Custom orders will ship via your chosen shipping method when the customization process is complete. If you choose a shipping method other than standard ground, this DOES NOT speed up the customization process. Customization orders are completed in the order in which they are received.
- We ship via UPS for orders shipping within the US and Canada. Orders shipping to
an APO Military Address must be called in. We DO NOT guarantee any post office
shipped orders. Once an order has shipped, credit or reissuing items for lost or
non-delivered packages will not be granted.
- We do not ship using 3rd-party shipping accounts.
- UPS is used for shipping and UPS does not deliver to PO boxes. A PO box cannot be used as a shipping address.
- Packages that are returned to shipper will be left as an open credit on the customer's account. We will not re-ship any order until confirmation of
the correct address is provided by the customer. Re-shipment charges will apply.
- Canadian orders ship once a week. All Canadian orders placed before Friday will ship out on Friday. Orders placed on Friday will be shipped with the following Friday shipment.
- We will not be held responsible for shipping delays due to acts of God.
- Packages will not include a physical Packing Slip. All order confirmations will be emailed at the time of submitting your sales order.
