How do I order customized items? view
To place an order for customized items, you will need to contact our Customer Care Team. A Customer Care Specialist will guide you through the process. Before you call, please review the website for available customization options.
How long will it take for my customized order to be delivered? view
Production times for customized orders can vary depending on the type of customization and the time of year. Production timelines are updated on the
CUSTOMIZATION page of the website. You are always welcome to call our Customer Care Team for updates.
How does Boombah apparel fit? Is it true to size? view
Please review our "
Sizing Chart" posted on the Website. This chart provides helpful information for proper measurements.
If I make a mistake on my order placed through the website, can I cancel or change it? view
An order submitted through our Website cannot be updated or cancelled. As soon as you confirm the order, it proceeds directly to our order fulfillment center. If you do find a mistake with your order, please call Customer Care as soon as possible. We will gladly assist you with returning and replacing the incorrect items.
How do I use Store Credit on my next order? view
Store Credit must be redeemed through our Customer Care Center. A Customer Care Specialist will gladly help you apply your credit to you next order.
Does Boombah accept PayPal? view
Absolutely!You may select the PayPal option during the check-out process. Note: Please review the shipping address used in your PayPal account. This address will be applied by PayPal to your order.
What are your shipping options? view
We offer UPS Next Day Air, Next Day Air Saver, 2nd Day Air, 3 Day Select, and UPS Ground, visit our
Policies page.
I'm in the military. Will you ship to a military address? view
Absolutely! And thank you for your service to our country. A Customer Care Specialist will gladly assist you in placing your order. You can also email your order to
support@boombah.com.
Can I track my order? view
As soon as your order ships from our warehouse, a tracking number will be generated and sent to the email address on your account. Using this number, you can track your order on
www.UPS.com.
Do I have to sign for the package when it is delivered? view
We do not require a signature on our packages. Typically, UPS will deliver the package at the address provided. Some residences/businesses are located in an area where UPS will not drop off packages. We recommend speaking to your local UPS driver to arrange proper delivery.
What forms of payment do you accept? view
We accept Visa, Mastercard, Discover, and PayPal. We will accept Purchase Orders from schools and other qualified organizations. A Money Order or a Cashier's check may be accepted in certain situations. Please check with a representative before submitting an order.
How long is your warranty? view
Most of our products carry a 30 day warranty for manufacturing defects except as noted below. Providing the item shows no signs of abuse, we will replace or repair the item at our discretion.
Closeout items are provided as-is with no warranty.
Bats are sold As is, with no warranty, unless otherwise specified.
Pants do not have a warranty period, due to the nature of their use.
How do I return or exchange an item? view
A Customer Care Specialist can provide you with a Return Authorization Number (RMA). This number must be written on the returned box. Items being returned must be in new condition.
How does an Early Exchange work? view
If you need your exchanged items right away, we can do an Early Exchange. Please contact a Customer Care Specialist for details. Basically, in an Early exchange, you will pay for the new item. We will ship it to you using UPS Ground Delivery. Once we receive your returned item, we will apply a credit to your card for the cost of the item.
What if I received the wrong item or a damaged item? view
While we strive for accuracy, mistakes sometimes happen. Please accept our apologies. A Customer Care Specialist will gladly assist in resolving the issue. In the case of a damaged item, we may ask for your assistance in emailing us a photo of the item.
What is your Return Address? view
Boombah Returns
202 Boombah Blvd
Yorkville, IL 60560
When I return an item, how quickly will I receive my credit? view
Typically, refunds take 3-5 business days to post to your account after we process the refund. Some banks, however, may take longer to process the transaction. Please check your credit/debit card statement.
Does Boombah have any retail stores? Is Boombah apparel sold in any other retail stores? view
Yes, we currently have three store locations, Batavia, IL, Naperville, IL, and Orland Park, IL. For more info click the location links.
Batavia, IL Naperville, IL Orland Park, IL Also, in order to keep our prices as low as possible, we do not license our products to other retail stores. Boombah products are always available at
www.boombah.com or by calling our Customer Care Center during regular business hours.
Do you offer wholesale pricing if I want to resell Boombah apparel? view
Our current business model is to maintain our low prices by selling direct to the customer. Wholesale pricing is not available.
Do you have any coupon codes? view
Whenever coupon codes and product specials are available, they will be listed on the Website.
Does Boombah offer any Military Discounts? view
Our goal is to always offer the lowest price. At this time, we do not offer military discounts.
Is there anywhere on the website to see my previous orders or to check the status of an order? view
A Customer Care Specialist will gladly help you with your order history or the status of a current order. Currently, this information is not available on the Website.
How do I change my account information or email address? view
To update your account information, please contact a Customer Care Specialist.
